Simplo
Glossary

Booking & waiver software, in plain English

Every service Simplo offers and every industry term you'll run into while choosing booking and waiver software — defined simply, for the people who run the business, not the engineers.

Booking & scheduling

Online booking software
A tool that lets customers reserve and pay for a time slot from your website or social profiles, 24/7, without phone calls or DMs. Simplo's booking software is built for activity venues — gyms, parks, climbing walls, airsoft fields — not generic salon appointments.
Booking widget
An embeddable booking calendar you drop onto any website with one line of code. Simplo's widget is mobile-first, shows live availability, and works on WordPress, Webflow, Squarespace, Shopify, or plain HTML.
Real-time availability
Live display of which dates and time slots still have open spots, updated the moment a booking is made so you never oversell a session.
Capacity management
Setting and enforcing how many people can book a given session. Simplo decrements remaining spots per schedule and marks sessions sold out automatically.
Add-ons
Optional paid or free extras a customer selects while booking — gear rental, grip socks, extra time, t-shirt size. Add-ons increase average order value and capture operational details up front.
Schedule / session
A specific start and end time for an event that customers can book into. One event (e.g. "90-minute walk-on") can have many schedules across the week.
Party size
The number of people in a single booking. Pricing and capacity scale by party size so a group of six counts correctly against the session limit.

Digital waivers & compliance

Digital waiver
An online liability release a participant reads and signs from their phone or a venue tablet, replacing paper clipboards. Simplo attaches the waiver to the booking so no one slips through unsigned.
E-signature
An electronic signature captured on a touchscreen or trackpad. Simplo records the drawn signature image plus metadata that makes it legally defensible.
ESIGN / UETA
U.S. laws (the ESIGN Act and Uniform Electronic Transactions Act) that make electronic signatures legally equivalent to ink. Simplo waivers are built to be ESIGN/UETA-compatible.
Audit trail
An append-only record of who signed what, when, and from where — IP address, user agent, timestamp, and document version. It's the evidence an insurer or court wants if an incident occurs.
Tamper-evident hash chain
Each signed waiver is cryptographically hashed and chained to the previous record, so any later edit is detectable. This is what separates a real audit trail from a stored PDF.
Waiver template
A reusable waiver document with your liability language plus custom fields. Versioned, so you always know which wording a customer actually agreed to.
Custom fields
Operator-defined questions added to a booking or waiver — emergency contact, allergies, photo release, skill level. You design the form without a developer.
Minor / guardian waiver
A waiver flow that captures a parent or guardian's signature and relationship when the participant is under 18, with the minor flag stored on the record.
Kiosk / quick-sign
A tablet mode at the front desk where walk-ins sign in ~30 seconds — optionally scanning a driver's license barcode to auto-fill their details.

Payments

Bring-your-own-payments
A model where charges flow straight into your own payment processor instead of the software vendor's account. Simplo never sits in the money flow, so payouts and refunds stay in your control.
No booking fee / no platform cut
Simplo charges a flat monthly subscription and takes 0% of each booking — unlike marketplaces that skim 10–30% of revenue.
Payment provider
The service that actually processes the card — Stripe, Square, or Shopify Payments. You connect your existing account in onboarding.
Pay at the venue
A no-card-online option where customers reserve a slot and pay in person on arrival. The fastest way for a new venue to start taking bookings.

Customer marketing

Marketing opt-in
An explicit, separate checkbox where a customer consents to receive promotions — kept distinct from the liability waiver so it stays compliant.
TCPA / CAN-SPAM compliance
U.S. rules governing marketing texts and emails. Simplo captures affirmative opt-in with a timestamped consent record so your campaigns are defensible.
Customer list ownership
The principle that the contacts you collect are yours to export and keep — not locked inside the platform. Simplo lets you export to CSV anytime.
Segments
Saved customer groups for targeted campaigns — "signed but never booked," "birthday this week," "last visited 90+ days ago." Built in, not bolted on.
Win-back campaign
An automated message to lapsed customers designed to bring them back, using the booking and waiver history Simplo already has.

Platform & integrations

Owner dashboard
A single screen showing today's bookings, capacity, revenue, waiver compliance, and recoverable revenue — the operator's command center.
Embed snippet
The one-line script that mounts the booking widget on your site. The same snippet powers direct, Shopify, and Square placements.
Multi-tenant
Architecture where each venue's data is fully isolated with encrypted credentials and per-tenant access rules — important for franchises and multi-location operators.
Integration
A first-party connection to a platform you already use — the Shopify and Square apps install from their respective stores in a few clicks.

See the terms in action

Spin up a venue, create an event, and take a real booking with a signed waiver in minutes.